Account Deletion

Account Deletion

You can request deletion of your LoopShip account in either of the two ways below. Because accounts are created by your company admin, your request is forwarded to your company admin and the Super Admin; it is resolved within 30 days at the latest.

Requesting in the app

1. Open the Profile screen in the driver mobile app.
2. Tap Request deletion of my account ("Hesabımın silinmesini talep et").
3. Confirm by choosing Send request ("Talebi Gönder") on the confirmation screen.

Once your request is sent, the Profile screen shows its pending state. If you are offline the request cannot be sent; the app tells you so explicitly and you need to retry once you are back online.

Requesting by email

If you cannot access the app, send your request by email to [email protected]. Include your username and your company name; your request is processed once your identity is verified.

Data that is deleted

When your request is approved, the following data is deleted or anonymized:

• Your account details (username and password) are anonymized; your account is closed.
• All your sessions are revoked and your device binding is released.

Data that is retained

The following records are kept for legal retention obligations and as evidence in disputes:

• Delivery proof (delivery photos, GPS locations, and timestamps).
• Transaction and audit records (approval history, activity logs).

These records are kept under an anonymized identity linked to your former account; you can no longer sign in or access them.

Process and timeline

• Your request is resolved within 30 days of receipt at the latest.
• Your account stays open until your request is processed, and you can keep working.
• If your request is rejected (for example because of an ongoing operation), your account stays unchanged.

Questions: [email protected]